Returns, cancellations & refunds

Cancelling an order

You can cancel an order by writing to connect@materialmatters.in with your order number.

• Pieces in stock: free of charge until the order is dispatched.
• Made-to-order, customised or imported pieces: free of charge until production or import has started. After that they cannot be cancelled.

Damaged, faulty or wrong pieces

If a piece arrives damaged, faulty or is not what you ordered, tell us within 7 days of delivery at connect@materialmatters.in, with your order number and photographs. We will repair it, replace it or refund it. You do not pay for the return of a piece that arrived damaged, faulty or wrong.

Returns for other reasons

If you change your mind, you can return a piece within 7 days of delivery, unused and in its original packaging. You pay for its collection, and 15% of its price is kept as a restocking charge; the rest is refunded.

Made-to-order and customised pieces cannot be returned unless they are faulty.

Refunds

Approved refunds are paid back to the original payment method (card, UPI or net banking through Razorpay). We start a refund within 7 working days of approving it. Your bank may take a few more working days to show it in your account.

Cash on delivery is not offered on this website today.

Warranty

Pieces carry their maker's warranty. How long it runs and what it covers depend on the piece, so ask us before you order and keep your order confirmation. If a fault appears within the warranty, write to us with your order number and photographs and we will take it up with the maker for you.

Questions

Write to connect@materialmatters.in or call +91 75799 66178, quoting your order number.